Two policemen would be stationed permanently at IndiGo's Corporate Office in Gurgaon, in addition to creating an Oversight Team to closely monitor the airline.
The Directorate General of Civil Aviation (DGCA) has established an Oversight Team to keep an eye on the airline's operations, putting IndiGo under close examination by the Civil Aviation Ministry. This action was taken just days after thousands of IndiGo flights were canceled due to major flight disruptions.
Two officers would be permanently stationed at IndiGo's Corporate Office in Gurgaon for ongoing supervision in addition to establishing an Oversight Team to keep a close eye on the airline.
"IndiGo under tighter watch as DGCA sets up oversight team and deploys two officers to its Gurgaon HQ," the DGCA stated in its decision. An Oversight Team has been established in light of the inconvenience that passengers have experienced as a result of extensive disruptions in IndiGo Airlines' operations at several airports throughout the nation.
Capt. Vikram Sharma, Dy. CFOI(A), Capt. Kapil Mangalik, SFOI(A), Capt. V P Singh, SFOI(A), Capt. Apoorva Agarwal, SFOI(A), Capt. Swati Loomba, SFOI(A), Capt. Aman Suhag, SFOI(A), Capt. Nitya Jain, FOI(A), and Capt. N. J. Singh, FOI(A) are members of the Oversight Team.
Every day, two members of the Oversight Team would be stationed at IndiGo's Gurgaon office to investigate "total number of pilots, crew utilization in hours, crew under training, split duties, unplanned leaves of the staff per day, standby crew and more."
Additionally, Mani Bhushan, Senior Statistical Officer, and Aishveer Singh, Deputy Director (AED), have been assigned to IndiGo's Gurgaon corporate office. They will keep an eye on a number of facets of the airline's operations, including as the timely return of luggage, passenger compensation in accordance with CAR regulations, on-time performance, refund status for both the airline and OTA platforms or travel agents, and cancellations of both domestic and international flights.
Prior to this, the regulatory body directed officials to perform quick on-site inspections at 11 airports to assess flight delays and cancellations, traffic at terminals and check-ins, airline helpdesk staffing around-the-clock, airport operational personnel, and the availability of basic passenger amenities.
Ram Mohan Naidu, the minister of civil aviation, also declared on Tuesday, December 9, that IndiGo has been directed to reduce its total number of routes by ten percent. IndiGo has promised to abide by the directive.
"The Ministry considers it necessary to curtail the overall Indigo routes, which will help to stabilize the airline's operations and lead to reduced cancellations," Ram Mohan Naidu stated in a post on X. There has been an order for a 10% curtailment.
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