Following a spate of aircraft delays and cancellations around India, the Competition Commission of India has opened an investigation into InterGlobe Aviation-led IndiGo.
New Delhi On Thursday, the Competition Commission of India (CCI) declared that it will look into complaints about IndiGo's flight delays.
The accusations concerned an alleged infringement of Section 4 of the Competition Act, which addresses abuse of dominance; however, the antitrust watchdog did not define the type of competition law infraction.
"In light of the recent flight disruptions observed in the aviation industry across multiple routes, CCI has taken note of information filed against IndiGo." The Commission has chosen to move further with the matter in compliance with the terms of the Competition Act, 2002 based on the preliminary evaluation, the agency said in a statement.
"Fully normalized operations"
The business that runs IndiGo, InterGlobe Aviation Ltd., notified stock exchanges on Thursday that its operations have completely returned to normal.
"IndiGo has been gradually and carefully adding capacity and will be operating over 2,200 flights today, in line with the revised schedule, having completely stabilized operations across the network starting on December 9, 2025 with 1,800 plus flights," the business stated.
In accordance with IndiGo standards, we have been operating flights to all 138 of our operational destinations while maintaining regular on-time performance. The IndiGo representative said, "We continue to uphold the complete integrity of the updated schedule and remain dedicated to providing consistently dependable service to over 3.5 lakh customers every day."
InterGlobe Aviation did not respond to emails sent on Thursday for remarks.
Following the government's implementation of new regulations intended to provide pilots more rest and lessen fatigue, there was a scarcity of qualified crew for flight operations, which led to the disruptions in IndiGo's operations. Due to the company's inability to recruit enough staff to run the flights, numerous flights experienced delays or cancellations.
The corporation was heavily criticized on social media and in Parliament as a result of the flight cancellations, which caused CCI to decide to look into the situation.
Experts advised against looking into a company's operational interruption using the antitrust statute.
"Not every service failure can be addressed by competition law. The distinction between sectoral regulation and antitrust enforcement is blurred when abuse of dominance measures are used to police operational failures. According to Naval Satarawala Chopra, a partner at the legal firm Shardul Amarchand Mangaldas & Co., "the CCI must be careful not to turn competition law into a general service quality regulation, as that would shift its focus from protecting competition to addressing consumer dissatisfaction, ultimately harming innovation and competitive markets."
0 Comments